Helping You to Move Better

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Privacy Notice

At MORR Physiotherapy, we are committed to protecting your privacy and handling your personal information with care, transparency, and security.

When you contact us, book an appointment, or use our website, we may collect personal information such as your name, contact details, medical information relevant to your treatment, and other information necessary to provide safe and effective physiotherapy services.

We use your information to:

  • Provide assessment, treatment, and ongoing care.

  • Manage appointments and communicate with you.

  • Maintain accurate clinical records.

  • Meet our legal, regulatory, and professional obligations.

  • Improve our services and website experience.

We will only collect and use your information where we have a lawful basis to do so and will not sell your personal data to third parties. Information may be shared with other healthcare professionals, insurers, or service providers only when necessary for your care, with your consent where required, or where we are legally obliged to do so.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your records are retained only for as long as required by professional, legal, and regulatory standards.

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have rights to access, correct, restrict, or request deletion of your personal information, subject to legal and professional record-keeping requirements.

If you have any questions about this Privacy Notice or how your personal information is handled, please contact MORR Physiotherapy using the contact details provided on this website.

By using our website and services, you acknowledge that you have read and understood this Privacy Notice.

Cancellation Policy

At MORR Physiotherapy, appointment times are reserved exclusively for each client. To ensure we can offer appointments to those who need them, we kindly ask that any cancellations or rescheduling requests be made with at least 24 hours' notice.

  • Appointments cancelled with more than 24 hours' notice will not incur a charge.

  • Appointments cancelled with less than 24 hours' notice will be charged the full appointment fee.

We understand that unexpected circumstances can arise and will consider exceptional situations at our discretion.

If you need to cancel or reschedule your appointment, please contact us as soon as possible by phone, email, or through our booking system.

Thank you for your understanding and cooperation.